Terms of service

Last Updated: 12/6/2025

1. OVERVIEW & ACCEPTANCE

By visiting our website and/or purchasing from NxC Pins ("we," "us," or "our"), you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

2. FANTASY PIN DISCLAIMER (UNOFFICIAL MERCHANDISE)

All items listed as "Fantasy Pins" are fan-made, unofficial art created by independent artists. They are not licensed, sponsored, or affiliated with any official property or corporation. By purchasing, you understand that you are purchasing a collectible piece of fan art, not official merchandise. These pins are not tradeable in any theme parks.

3. PREORDER POLICY

When you purchase a "Preorder" item, you acknowledge that you are funding the production of a product that does not yet exist.

  • Production Timeline: Manufacturing enamel pins is a manual process. While we estimate a timeline of 3-6 months, production can take up to 1 year due to factory errors, holidays, or global shipping delays.

  • Delays: We will not sacrifice quality for speed. If a batch arrives with defects, we will send it back for remanufacturing, which will extend the wait time.

  • Cancellation Window: You may cancel a preorder for a full refund within 24 hours of purchase. After 24 hours, funds are paid to the manufacturer, and the order cannot be cancelled or refunded.

  • Address Changes: It is the buyer's responsibility to notify us of address changes. Updating your account profile does not automatically update outstanding orders. You must email us directly with your order number.

4. SHIPPING & FULFILLMENT

  • Processing Time:

    • In-Hand Items: Please allow up to 14 business days (2 weeks) for order processing and dispatch.

    • Preorder Items: Will ship once production is complete and the pins have been graded.

  • Mixed Orders: If your order contains both In-Hand and Preorder items, your entire order will be held until the preorder items arrive. We do not split shipments. We recommend doing 2 different orders for in hand items and preorders.

  • International Customs: International buyers are responsible for all VAT, customs fees, and import taxes. We will not falsify customs forms to lower the value or mark items as "gifts."

5. REFUNDS, RETURNS & EXCHANGES

  • All Sales Final: Due to the limited nature of these collectibles, we do not accept returns or exchanges.

  • Defective Items: If you receive the wrong item or a damaged item (below the grade you purchased), you must contact us within 7 days of delivery with photos of the issue. Pin grading standards are listed below.

  • Chargebacks: Filing a chargeback or payment dispute for a preorder that is still within the estimated production window (up to 1 year) or for a package that is in transit will result in a permanent ban from our shop.

6. GRADING POLICY

Enamel pins are handmade items. By purchasing, you agree to our grading standards:

  • A-Grade: The best of the batch. May contain minor microscopic imperfections visible only upon close inspection (tiny bubbles, light scratches, minor plating variance).

  • B-Grade: Contains visible flaws (scratches, dents, under-filled enamel, oxidation). 

  • C-Grade: Major flaws. Sold as-is.

  • Standard Grade: This grade is used when the majority of the product is the same, whether it is A, B or C. While it will say "Standard Grade", it will be noted what that entails. 

7. LIMITATION OF LIABILITY

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to cancel orders that appear to be fraudulent or from customers with a history of harassment or unwarranted chargebacks.

8. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Washington.